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Massachusetts Water Resources Authority

REPORT A WATER EMERGENCY Water Operations Control Center (617) 305-5950

REPORT A SEWER EMERGENCY Sewer Operations Control Center (617) 305-5940


24-HOUR TTY HOTLINE FOR THE HEARING IMPAIRED TTY, Operations Control Center (617) 371-1903

Deer Island
33 Tafts Avenue
Boston, MA 02128

617-242-6000 | TYY: (617) 788-4971
Main switchboard operators are able to connect you to any MWRA employee.

Spanish Language Hotline (Línea directa en español): 617-788-1190, or e-mail Danille Calvo

Drinking Water Quality (617) 242-5323

Deer Island Odor Control Hotline (617) 660-7633

Ask MWRA: For help with non-emergency questions e-mail Ask MWRA.

Press and Media Inquires: Sean Navin, (617) 788-1112

Portable Water Fountain Inquiries: Tori MacMullin, (617) 788-1171

Public Records Requests: To submit a Public Records Request, e-mail us at or call one MWRA’s Records Access Officer (RAO): Laurie Allen at (617) 788-4355. For Media requests, contact Sean Navin at (617) 788-1112. For more information, visit our Public Records Request page.

Projects in Your Community: Residents and businesses - contact Troy Wall, Community Relations Liaison at (617) 305-5762. If you have any questions or concerns about an MWRA project in your community.

Drinking Water Quality: If you have questions about your drinking water, please contact your local water department or the MWRA at (617) 242-5323 or email Beverly Anderson, Public Health Manager.

Boston Harbor & Massachusetts Bay Water Quality Monitoring: For information on beaches, rivers, and harbor/bay water quality, e-mail Sally Carroll, Environmental Quality or call (617) 788-4946 | web page

Water and Sewer Line Markouts: Peter Yarossi (617) 305-5671

Toxic Reduction and Control: TRAC Compliance Coordinators

Water or Sewer Bills: If you have questions about your water or sewer bill, please contact your city or town's water/sewer department. MWRA provides member communities with wholesale water and sewer services. Each city or town within the MWRA network charges retail rates to local residents and buinesses.

Contracts and Bids

Listings for the MWRA bids issued by the Purchasing Department can be found on the MWRA Supplier Portal site.  If you have technical questions about the MWRA Supplier Portal or need assistance, please email or call 617-788-2500.

Listings for MWRA contracting opportunities for construction, professional, and other services can be found in the Central Register, Goods and Services, the Saturday edition of the Boston Herald, Banner Publications, and El Mundo.

Environmental Justice

Environmental justice is the fair treatment and meaningful involvement of all people regardless of race, color, national origin, or income with respect to the development, implementation, and enforcement of environmental laws, regulations, and policies.

MWRA is committed to this mission articulated in Article 97 of the Massachusetts Constitution for all residents of the Commonwealth.  To find out more about MWRA’s efforts, please contact Tomeka Cribb, Associate Special Assistant for Affirmative Action at or 617-788-4033. | web page

Human Resources/Job Opportunities: Susan Carter
Jobline: (617) 788-4800 | TTY: (617) 788-4972 | web page

Research Assistance: MWRA Library, (617) 305-5583

MWRA Retirement Board: | web page (outside link)

Deer Island Tours: Deer Island Tour Line (617) 660-7607 | web page

Bay State Fertilizer: Carl Pawlowski | (617) 773-4293 | web page

Household Hazardous Waste: Denise Breiteneicher, (617) 305-5927

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Contact your Comunity Relations Manager if you have any questions or concerns about an MWRA project in your city or town.

Contact Troy Wall, Community Relations Liaison at (617) 305-5762

Arlington, Ashland, Barre*, Bedford, Belchertown*, Belmont, Berlin*, Boston, Braintree, Brookline, Burlington, Cambridge, Canton, Chelsea, Chicopee, Clinton, Dedham, Everett, Framingham, Hingham, Holbrook, Holden S.D.**, Lancaster, Leominster, Lexington, Ludlow*, Lynn, Lynnfield, Malden, Marblehead, Marlborough, Medford, Melrose, Milton, Nahant, Natick, Needham, Newton, Northborough, Norwood, Peabody, Quincy, Randolph, Reading, Revere, Saugus, Rutland**, Somerville, South Hadley FD 1, Southborough, Stoneham, Stoughton, Swampscott, Waltham, Wakefield, Walpole, Watertown, Ware*, Wellesley, Westwood, Weymouth, Wilmington, Wilbraham, Winchester, Winthrop, Worcester, Woburn

* project host community that is not served by MWRA
** special projects.

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Updated June 10, 2024

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email Len Cawley - email Tom Lindberg at Contact