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Massachusetts Water Resources Authority

 

24-HOUR EMERGENCY MWRA TELEPHONE NUMBERS
REPORT A WATER EMERGENCY Water Operations Control Center (617) 305-5950

REPORT A SEWER EMERGENCY Sewer Operations Control Center (617) 305-5940

REPORT A SUSPICIOUS INCIDENT AT AN MWRA FACILITY OR SITE MWRA Security Center (877) 697-6972

24-HOUR TTY HOTLINE FOR THE HEARING IMPAIRED TTY, Operations Control Center (617) 371-1903

MAILING ADDRESS
MWRA
Charlestown Navy Yard
100 First Ave, Building 39
Boston, MA 02129

MAIN SWITCHBOARD
617-242-6000 | TYY: (617) 788-4971
Main switchboard operators are able to connect you to any MWRA employee.

MORE 24-HOUR HOTLINES
Drinking Water Quality (617) 242-5323

Deer Island Odor Control Hotline (617) 660-7633

Ask MWRA: For help with non-emergency questions e-mail Ask MWRA.

Press and Media Inquires: Ria Convery, (617) 788-1105

Public Records Requests: To submit a Public Records Request, e-mail us at MWRAPublicRecordsRequest@mwra.com or call one MWRA’s Records Access Officer (RAO): Laurie Allen at (617) 788-4355. For Media requests, contact Ria Convery at (617) 788-1105. For more information, visit our Public Records Request page.

Projects in Your Community: Residents and businesses - contact our Community Relations Manager Jeff McLaughlin, (617) 305-5762 if you have any questions or concerns about an MWRA project in your community. List of MWRA Communities and additional contact info

Drinking Water Quality: >If you have questions about your drinking water, please contact your local water department or the MWRA at (617) 242-5323 or email Joshua Das, Public Health Manager.

Boston Harbor & Massachusetts Bay Water Quality Monitoring: For information on beaches, rivers, and harbor/bay water quality, e-mail Environmental Quality or call Sally Carroll, (617) 788-4946 | web page

Water and Sewer Line Markouts: Peter Yarossi (617) 305-5671

Toxic Reduction and Control: TRAC Compliance Coordinators

Water or Sewer Bills: If you have questions about your water or sewer bill, please contact your city or town's water/sewer department. MWRA provides member communities with wholesale water and sewer services. Each city or town within the MWRA network charges retail rates to local residents and buinesses.

Contracts and Bids

Listings for the MWRA bids issued by the Purchasing Department can be found on the MWRA Supplier Portal site.  If you have technical questions about the MWRA Supplier Portal or need assistance, please email SupplierAdministration@mwra.com or call 617-788-2500.

Starting at 6:00AM until 3:00PM the MWRA’s Supplier Portal will be unavailable due to database updates.

Listings for MWRA contracting opportunities for construction, professional, and other services can be found in the Central Register, Goods and Services, the Saturday edition of the Boston Herald, Banner Publications, and El Mundo.

Human Resources/Job Opportunities: Susan Carter
Jobline: (617) 788-4800 | TTY: (617) 788-4972 | web page

Research Assistance: MWRA Library, (617) 305-5583

MWRA Retirement Board: | web page (outside link)

Deer Island Tours: Deer Island Tour Line (617) 660-7607 | web page

Bay State Fertilizer: Carl Pawlowski | (617) 773-4293 | web page

Household Hazardous Waste: Denise Breiteneicher, (617) 305-5927

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COMMUNITY RELATIONS MANAGERS
Contact your Comunity Relations Manager if you have any questions or concerns about an MWRA project in your city or town.

Contact Jeff McLaughlin (617) 305-5762

Arlington, Ashland, Barre*, Bedford, Belchertown*, Belmont, Berlin*, Boston, Braintree, Brookline, Burlington, Cambridge, Canton, Chelsea, Chicopee, Clinton, Dedham, Everett, Framingham, Hingham, Holbrook, Holden S.D.**, Lancaster, Leominster, Lexington, Ludlow*, Lynn, Lynnfield, Malden, Marblehead, Marlborough, Medford, Melrose, Milton, Nahant, Natick, Needham, Newton, Northborough, Norwood, Peabody, Quincy, Randolph, Reading, Revere, Saugus, Rutland**, Somerville, South Hadley FD 1, Southborough, Stoneham, Stoughton, Swampscott, Waltham, Wakefield, Walpole, Watertown, Ware*, Wellesley, Westwood, Weymouth, Wilmington, Wilbraham, Winchester, Winthrop, Worcester, Woburn

If you are unable to reach your Community Relations Manager,
please contact Sean Navin, Director of Intergovernmental Affairs: (617) 788-1177.

________
* project host community that is not served by MWRA
** special projects.
 

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Updated December 4, 2018

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email Len Cawley - Leonard.Cawley@mwra.state.ma.us email Tom Lindberg at mwra.state.ma.us Contact jeffrey.mclaughlin@mwra.state.ma.us