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Massachusetts Water Resources Authority

 

24-HOUR EMERGENCY MWRA TELEPHONE NUMBERS
REPORT A WATER LEAK Water Operations Control Center (617) 305-5950
REPORT A SEWER EMERGENCY Sewer Operations Control Center (617) 305-5940
REPORT A SUSPICIOUS INCIDENT AT AN MWRA FACILITY OR SITE MWRA Security Center (617) 305-5603
24-HOUR TTY HOTLINE FOR THE HEARING IMPAIRED TTY, Operations Control Center (617) 371-1903

MAILING ADDRESS
MWRA
Charlestown Navy Yard
100 First Ave, Building 39
Boston, MA 02129

MAIN SWITCHBOARD
617-242-6000 | TYY: (617) 788-4971
Main switchboard operators are able to connect you to any MWRA employee.

OTHER 24-HOUR HOTLINES
Drinking Water Quality (617) 242-5323
Deer Island Odor Control Hotline (617) 660-7633
Job/Human Resources Line (617) 788-4800 | TTY: (617) 788-4972

Press Inquires: Ria Convery, Communications Director, (617) 788-1105

Questions or Concerns about Projects in Your Community: Residents and businesses - contact your community relations manager if you have any questions or concerns about an MWRA project in your community.

Ask MWRA: e-mail Kristin MacDougall, Public Affairs, or call the Public Affairs Info Line: (617) 660-7971

Water Quality Concerns: If you have questions about drinking water quality, including taste, odor and color concerns, contact Joshua Das, Public Health Manager, or call our 24-Hour Water Quality Hotline: (617) 242-5323.

Toxic Reduction and Control: TRAC Compliance Coordinators

Research Assistance: MWRA Library, (617) 305-5583

Water or Sewer Bills: If you have questions about your wateror sewer bill, please contact your city or town's water/sewer department. Cities and towns within the MWRA network are responsible for billing local residents and businesses.

Human Resources/Job Opportunities: Vivienne Wright
Jobline: (617) 788-4800 | TTY: (617) 788-4972 | web page

Deer Island Tours: Deer Island Tour Line (617) 660-7607 | web page

Bay State Fertilizer: Carl Pawlowski | (617) 773-4293 | web page

Household Hazardous Waste: Denise Breiteneicher, (617) 305-5927

Vendor, Bidder and Contractor Information: CommPASS website (outside link)

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COMMUNITY RELATIONS MANAGERS
Contact your community coordinator if you have any questions or concerns about an MWRA project in your city or town.

Community Relations Managers Map
REGION 1 Contact Jeff McLaughlin – (617) 660-7976
Arlington, Belmont, Boston, Brookline, Cambridge, Chelsea, Everett, Lynn, Lynnfield, Malden, Marlblehead, Medford, Melrose, Nahant, Peabody, Revere, Saugus, Somerville, Stoneham, Swampscott, Wakefield, Watertown
REGION 2 Contact Len Cawley – (617) 660-7972
Barre*, Belchertown*, Berlin* Braintree, Canton, Chicopee, Dedham, Hingham, Holbrook, Holden S.D. (1), Lancaster, Leominster, Ludlow, Marlborough, Milton, Needham, Newton, Northborough, Norwood, Quincy, Randolph, Rutland (1), South Hadley F.D. #1, Southborough, Stoughton, Walpole, Ware*, Wayland, Wellesley, Westwood, Weymouth, Wilbraham, Worcester
REGION 3 Contact Tom Lindberg – (617) 660-7974
Ashland, Bedford, Burlington. Dover*, Clinton, Framingham, Lexington, Natick, Reading, Waltham, Wayland*, Weston, Wilmington, Winchester, Winthrop, Woburn
________
* project host community that is not served by MWRA
(1) special projects.
mini map of community relations managers

If you are unable to reach your Community Coordinator, please contact Michael Ralph at (617)788-1175.

Printer-friendly map (PDF)

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